Xiaomi India — Redmi note 7 pro service issue

Soumyag13

Feb 8, 2023

Address:

Bangalore

Dear Redmi customer care team / management team.

I have given my mobile redmi note 7 pro for service at katriguppe service centre. After 5 days we have contacted service centre and their after several times about the status of our handset. They have kept my mobile in service center more then 40 days, till that time they have not called, we are only followed them continuously. I asked branch Manager contact number to discuss, but your service center guy has informed that he has went to shabarimale for pooja. Everytime we got reply that we will do repair, will discuss with branch manager, we are following up with company, spare part not available Then one day they told to come and collect and very next day we went to collect the handset. But they told they have scrapped the mobile as we didn't went collect.

It is willful carelessness and unprofessional behaviour of service centre people have hurt us deeply. Also there were several important files in the handset, we have explained this before giving handset for service. Your people have mentally harassed us.

Please do enquiry and provide us our handset as it is very important for us. Also take action on unprofessional and unfit employees and send us the details of action taken.

Here is the complaint details which was registered with call center. Also after registering the complaint I have received the call from service centre they are arranging my mobile in 1 week. But I have not received it, continuously they are committing false promises.

[1/23, 8:47 PM] +[protected]: Dear Xiaomi Customer,

As discussed on the call, your complaint reference number is WOIN[protected]. Our team will get in touch with you on or before[protected]. We appreciate your patience and co-operation in this regard. Thank you for contacting Xiaomi.
[1/23, 8:47 PM] +[protected]: Dear Customer,
As discussed over the call, we have started working on your complaint with reference number: WOIN[protected] and it will be resolved by[protected]. We will get in touch with you once an update is available or when the case is closed. We appreciate your patience and co-operation in this regard.

Regards
prakash
[protected]

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Feb 22, 2023

Updated by Soumyag13 team.

I have given my mobile redmi note 7 pro for service at katriguppe service centre. After 5 days we have contacted service centre and their after several times about the status of our handset. They have kept my mobile in service center more then 40 days, till that time they have not called, we are only followed them continuously. I asked branch Manager contact number to discuss, but your service center guy has informed that he has went to shabarimale for pooja. Everytime we got reply that we will do repair, will discuss with branch manager, we are following up with company, spare part not available Then one day they told to come and collect and very next day we went to collect the handset. But they told they have scrapped the mobile as we didn't went collect.

It is willful carelessness and unprofessional behaviour of service centre people have hurt us deeply. Also there were several important files in the handset, we have explained this before giving handset for service. Your people have mentally harassed us.

Please do enquiry and provide us our handset as it is very important for us. Also take action on unprofessional and unfit employees and send us the details of action taken.

Here is the complaint details which was registered with call center. Also after registering the complaint I have received the call from service centre they are arranging my mobile in 1 week. But I have not received it, continuously they are committing false promises.

[1/23, 8:47 PM] +[protected]: Dear Xiaomi Customer,

As discussed on the call, your complaint reference number is WOIN[protected]. Our team will get in touch with you on or before[protected]. We appreciate your patience and co-operation in this regard. Thank you for contacting Xiaomi.
[1/23, 8:47 PM] +[protected]: Dear Customer,
As discussed over the call, we have started working on your complaint with reference number: WOIN[protected] and it will be resolved by[protected]. We will get in touch with you once an update is available or when the case is closed. We appreciate your patience and co-operation in this regard.

Regards
prakash
[protected]