Xiaomi India — Redmi note3 and after sales service

Address:	Thiruvananthapuram, Kerala, 695014
Website:	www.mi.com/in

I submitted my newly (30/4/2016) purchased redmi note3 to a company authorized service center to repair an issue o[censored]nexpected shutdowns on 09/06/2016. They took my phone for service saying that it is only a software glitch and a software reinstall will solve the problem. It took 9 days and many phone calls to get my phone serviced. When i checked my phone at the service center to make sure it was ok, i found that it was not detecting sim cards. So i returned my phone to the service center to check the issue. They checked the phone and told me that it is some harware issue. And they were not ready to repair or resolve my problem saying that they stopped servicing xiaomi's phones. And asked me to take back my phone in the present condition. I left the phone with them and lodged a complaint at service.[protected]@xiaomi.com on 18/6/2016. Later i found that the name of this service center (Ascent technologies cra-60, convent road, gpo, trivandrum-695014) is removed from company website after 2 days.

I am attaching images of acknowledgement receipt from service center and screenshot of company website showing this one as their authorized service center

I have lodged a complaint [incident:[protected]] on 18/06/2016. Till date i got only a forwarded formal reply only. After that no responses or efforts were taken to solve my issue.

I need a replacement or refund of my money.