[Resolved]  Xiaomi India — Redmi prime note

Company has not taken any steps to resolve Their email address is -- [email protected] - they have only replied with an apology email. They said they will give me a replacement new phone however now says we cannot give. Xiaomi Hotline: 1800-103-6286 Below is the email from Xiaomi customer service representative. Hi Mr. Fernandes, Greetings from Mi India Customer Support. My Name is Swapnil. I certainly understand your concern regarding your device which has been submitted at our service center for repairing. Do not worry as I will surely help you in this regards. Mr. Fernandes, I know that how it is important for you to get your device repaired by service center at the earliest. Please accept my sincere apologies in this regard. This is not what we expect for our customers to face it. I will forward your comments as feedback to our relevant department and will make sure this is not repeated in the future. I would like to inform you that your concern has been already escalated to relevant department for proper handling. They will surely get back to you when they will get the proper update on your issue till the time, your kind patience is humbly requested in this regard. I realize that at this point of time asking you to wait for some more time again would be disappointing, however, I hope you understand that it is very important for us that we provide you with the accurate and expedient resolution and I find that is the best way to be certain that your issue is resolved more appropriately. One more time I apologize for delay and I hope to keep you as part of our valued customer base for a very long time. Please know that steps are being taken in order to fix and improve the service of our company, so that such an event will never happen again. Your patience and understanding is highly appreciated in this regard. If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further. Thank You for being a valued customer. Have a great day. Sincerely, Swapnil Mi India Customer Support Website: www.mi.com/in Facebook: https://www.facebook.com/XiaomiIndia/ Web Chat Service: http://www.mi.com/in/service/online Hotline: 1800-103-6286