| Address: | Embassy Tech Village-1, Block E Orchid, Devarabisanahalli, Bellandur, Bengaluru, Karnataka, 560103. | | Website: | www.mi.com |
I have bought the above mentioned TV from Amazon on 16th April, 2021 bearing Amazon Order#[protected]. Just after completion of almost 1 year, the display of the TV was not working (only sound was audible) i.e., on 2nd September 2022. There is no any physical damage from my side. Acutally we have 2 years period of warranty for display panel.
So, I have called the Xiaomi India customer care on 3rd September 2022 and informed regarding the situation requested for service vide token number M4696026 for the above mentioned TV bearing Product Serial No:31372/c[protected]. Then they have sent the MI technician named Karunakar (Contact No [protected]) on 5th September 2022 to inspect the TV. He removed the back cover of the TV and confirmed that the display is not working and a small dot/stain due to removal of sticker is observed behind the panel near Left side bottom. So technician told me that he will intimate the same to their company through mail and will be covered under warranty as it is below 2 years period. But when i called him after 2 days he told me that their company has rejected to cover the display under warranty as their is a small dot like thing. They are rejecting as their is a rust stain, it could not be covered under warranty. But there is no mistake either there is no physical of liquid damage from my side.
So I have argued with the Xiaomi India customer care Supervisor Agent Srihari, Siddipet District Incharge Manager Pavan and asked them to please verify once again in clarity and then take decision as there is no mistake from either end. So he told me to raise repair request once again after closing the previous token. Then I have once again raised request vide token number M4796386 on 20th September'2022.
This time again a new MI technician named Ramesh ( Contact Number [protected]) came and he also opened the back cover of the
TV unit and without checking itself he told that display cannot be covered under warranty and only repair could be done. So I asked him to connect to his manager and then I spoke to Pavan (Siddipet District Manager) and he convinced me to wait for 2 days so that he will atleast try to repair the tv instead of warranty. So, I was even ready for that and was eagerly waiting. But there is no response, so I went to MI store and spoke to Pavan Manager, then he told me that again there is a rejection from their company and he can't do anything. So I thought to speak with Customer care but they are not responding. I have even tried to contact them through mail on 28th September 2022, but still there is no response.
Therefore I request to please discuss with the company and try to either replace the tv display unit or atleast repair it from their end.
Thank you so much.
Was this information helpful? | 
Post your Comment