Xiaomi India — redmi y1 lyt phone burned

Address:	110051
Website:	www.mi.com

I had purchased redmi y1 lite mobile which is of 16gb it has not completed one year and one day i was talking from mobile and suddenly the mobile get heated and smoke starts coming out of just beacause of it my mobile get burnt...when i take that mobile to service center then the people of customer care told me that i have to pay 50% of it then u will get a open box mobile which will be has not any warranty...then i said why should i pay 50% payment when my mobile is in warranty period...this fault is frm ur side you have to give me a new mobile...then the manager of MI service center said that we are not saying these all things...these all words are of MI...then i said to them that first i talk with MI 's people then i'll get back to you...then i complaint on friday in MI and MI give me a complaint number and they said that they will call me in 24 hours...then i make a call in preet vihar customer care of MI and told them that MI has given me time of 24 hours they will call me in 24 hrs...bt i didnt get any call from MI...infact 24 hours has been completed...then i called to MI and i told them that u are going to call me in 24 hrs bt u dint make any call to me...they started giving me excuses..the service center is doing Conference call to the backend team of customer care and they said to the customere care that talk with our customer..i dont know that what's that to do with them..i just want to know tge answer that we customer Are fool that you are making us fool...i dnt know that why MI's customer care is not calling me...and if they want to talk in conference like this..then they had to told me first day tha they people can't help me...why they said to me for wait...please give me my answer its my humble request...