Xiaomi India — refund not processed. worst customer service.

Address:

#401, Rama Residency, Ramalayam Road,, Kukatpally, Near Harsha Hospital, Hyderabad, Andhra Pradesh, 500072

I have placed the exchange order by paying the remaining amount through online for the order id: [protected] which was not given to me and when i call to customer care they say only delivery boy is the final decision maker. But there is no problem with the device and this i can strongly say because the same mobile has been exchanged for the same value with the same mi people in another exchange order which is a cod payment mode.

But the thing is they have not refunded my amount which i have paid for my first order and it was 13 working days over and still customer care people are not bothering about this and still they are not ready to raise a complaint even. How could i or anyone can trust this bloody so called china brand mi service? When they are behaving like money laundering thieves.