Xiaomi India — refund not receive

Address:

Shri Shyam Electronic,Pachri para, Indra Market, Station Road, 491001

Sir i ordered a handset redmi note 7s of r's 12999 which was prepaid on 23 may 2019 but i rejected while delivery and my amount not yet refunded by mi the support team tell me always that your refund has been raised early but i not yet get my refund back i always get the same answer from mi team and bank is telling they can't help about the future money which will come i can tell you the amount which is in your account and they don't know about this arn number which was provided by mi support team

What should i do can anyone help me