Xiaomi India — Refund not received

Address:	Jorhat, Assam, 781001
Website:	www.mi.com

I ordered a redmi note 3 (order id: [protected]) on 8th june 2016. they have sent me the phone but the package had some weight problem, so i returned it. on 23rd june 2016, the package has reached bangalore and it has not been delivered since. when i contact the xiaomi customer care, they say that the team is looking into the matter. it has been more than a month, i have not received the proper phone nor the refund amount.