Xiaomi India — Refund of Rs 6999 awaited for over 20 days

Website:

www.mi.com/in

Never buy MI phones, their refund policy is pathetic, moreover support is more pathetic. While buying Redmi 3s from MI India store, my account was debited with Rs. 6999 and transaction failed. After 20 days, dozens of mails (with attached bank statement) and calls to MI support team[protected], I am still awaiting for just Refund ID, let alone the actual refund amount. In two instances, the support executives simply hung up on me, even though I was polite and patient. In other instances, they keep me telling to wait for some days. They keep telling the "concerned" refund team will call you back, but I have not received a single call since 20 days!

I used to recommend MI phones to my friends and family. But after this kind of support from MI India, I will never buy an MI phone and also urge everyone to stay away from their products. Apparently, cheap MI phones come with cheap support from MI India.