Xiaomi India — regarding 40 inch mi tv

Address:

Bhavnagar, Gujarat, 364002

I am sorry to say, i have purchased 40 inch mi tv from offline mi store m/s. Mobile mart (Parimal), bhavnagar, gujarat on 27/10/2019 vide invoice no. Gst-p-01608. At that time installation request had been registered for october31 (09:00 am - 12:00 pm) vide token - 074291 and job sheet no. Tvin[protected] and also advised to reach out on [protected]. But your company failed to do so. So, i have called your service centre no. [protected] while talked with representative, no proper fruitful response received and advised that installation will be done upto 08:00 pm. Again failed, so i chat on your mi store app. On dated 01/01/2019, more than 4-5 times, everybody were helpless. At the last but not least, one representative convinces, and he tried his level best and assured that tomorrow i. E. On dated 02/11/2019, installation will be done. Accordingly, again msg received from your company again installation request has been registered for november 2 (9:00 am – 12:00 pm) vide token – p11209. After 12:00 am, no any call or service engineer come for installation, i again chat with your representative 2-3 times, but they again failed and advised me that they have launch my complained and wait for 24 hours (One representative has advised that tomorrow will be sunday, so monday will do something!!??) i also chat on internet through your site, he has told me that your complain has been registered vide id no. Woin[protected] on 02/11/2019 and also divert chat into call with representative, she talked with me and i requested her, but she told that i have to wait for 24 hours, i told her that after 24 hours it will be sunday, then she continued on same word for waiting 24 hours. I have clearcut told her that i will go to consumer forum if my problem not resolved still 6:00 pm. I several times requested all the representative to give the contact of higher authority whom handle my case and resolve my problem immediately. But everybody denied and used the typical line fixed for them.

This type of harassment is not at all tolerably to any respectful person.

So you are once again requested that if your tv not installed upto 06:00 pm, i have decided to launch complain against the company in consumer forum for non cooperation after getting the valuable money of customer and also approached to court for mentally harassment. As last 2-3 days i feel mentally harassment and also worried that just to install the tv this attitude from your company then if any problem crop up in future under warranty what will happen with the customer.

I have records all the conversion as well as screenshots of all the chats with your representatives upto just before 5-10 minutes.

I once again requested to please resolve my problem for installation of mi tv before 06:00 pm to avoid further complications.

Dhruv badheka
[protected]