Xiaomi India — regarding mitv installation

Address:

313201

Waiting for mitv installation, token no. B83700, wat's the point of giving a specific date and time for installation if no one shows up for same, called the no. Mi sent to me through sms, he told me that he doesn't do installation anymore; called the customer care 3 times but all in vein, why are they even sitting there if they can't solve the issue or even just forward me the no. Of engineer who will be coming to install the tv? How long shall it wait for installation weeks or months??
Mobile no. [protected]