Xiaomi India — regarding replacement request for order id ;[protected] wo:osin[protected]e

Address:	700101
Website:	www.mi.com/in

Sir/madam,
I ordered your product redmi note 5 pro on 25th july, 18 and the product has delivered to me on 27th of july, 18. I have paid the amount of rs.14, 999 plus rs.999 for mi protect service for purchasing the product. But after two days o[censored]se the battery of the product started draining can’t stay in a single day after i have charged full and also phone also was becoming so hot while i talking. I never listened any music, nor played any games on my mobile, battery started to drain, can’t stay for a single day. I have lodged a complain on 29th of july. After i have followed company rules and send them snapshot of battery draining. Xiaomi replacement team didn’t want to believe me that my mobile battery was draining. But after insisting them on my side that i want replacement they agreed on 30th of july, 18 and i have also urged xiaomi replacement team that i will leave kolkata on 7th of aug, so your replacement should be deliver before 7th of aug.
But as per your rule they told me that my product should be picked up first by their delivery courier after it reach on their ware house then only can my replacement will be delivered. But after i have called repeated times to their customer care service that product still in my home neither delivery team called me to picked up my phone, nor i heard anything from their replacement team. 3rd aug my mobile picked up from courier service.
I want immediate action against this, as i have purchased their product to use, not for waiting, and urging their customer care team to replace my product soon.
I am not a beggar though it seems to them because i have already paid the amount. I will only wait for today, if i not receive any call from xiaomi replacement team or not seeing any progress regarding replacement of my product, before 7th of aug, i have to file a case against them, the consumer from world also from india need to know what is behind this company reputation and speculation about india’s no.1 mobile brand. Neither i satisfied with their customer services nor with their filthy product. I think i have totally lost my money and also faith. Their lethargy ness and missbehaved has proved that they are not doing anything on customer behalf just running a fraudulent business with lots of fudge speculation about india’s no.1 brand.
My demand is clear return my money that i have paid, or replaced my purchased mobile before 7th of aug. I hope you will definitely do something about this written complain.
I assure you that i will not let my money to lost. I demand a good product or my money before 7th of august.
Your response is highly appreciable regarding this.
Thanks hope i will definitely see some progress or call back from your replacement team today.

Sudipta kumar bose
M:+91-[protected]