[Resolved] Xiaomi India — Repair of mi4i mobile at eternity mall thane service center.

Dubey Deepak

from Delhi, Delhi

Address:

Thane, Maharashtra, 400605

I have deposited my mobile handset mi4i for repair of damaged touch on 18/08/16 but till date 31/08/2016 no information / quotation /estimate / call / message received.

Work order number - xmi/ete13/ci/8/16/0001974.

At the time of giving mobile to repair center i was informed that they will provide the estimate within 4 to 10 days and after confirmation will repair the mobile within 4 days (From date of confirmation).

Bit till after 15 days have gone and even estimate is not provided.

First time i have faced this type of service.

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Sep 12, 2016

Complaint marked as Resolved

as desired by xiaomi india i have provided soft copy of work order before 12 DAYS VIA EMAIL but till date no action have been taken. now from last 3 days i am trying to GET BACK MY MOBILE WITHOUT REPAIR but they are not ready to tell me when they will return my MOBILE.

Sep 01, 2016

Updated by Dubey Deepak as deisre by Xiomi India - i have send a soft copy of work order throigh e mail for regarding Repair of MI4I mobile at Eterinty Mall Thane service center.

Oct 01, 2016

Updated by Dubey Deepak Till date 01.10.2016 service centre staff not telling me when my mobile will be return?

Oct 07, 2016

Updated by Dubey Deepak I recieved by mobile after repair on date 07.10.2016 as following.

After repair the phone i cheked at service center and found that only 1 sim working.

"after that informed by service center that their is problem with mother board for that second sim is not working."

this is not good. their was no problem of sim card at the time of deposite the phone to service center.

if that was found after then it should be mention at the time of providing estimate.

I want to know that

is this not your policy to repair 1 problem and creat other?