Xiaomi India — Replacement

Address:Thane, Maharashtra, 421301

I placed my order by mi application onlion on 24 aug 2016 at night and i got delivery at 26 afternoon. so quick delivery. i open the pic i found that display is not roatting. so went mi service station. there they told me that while softerware updation pic was dead. so i place a compliant over there my complain no. is[protected]. the customer excecative told me that with in 48 hrs replacement team will call u. but i didnt recive any call till 4th day. every day i used to call them, 4th day i recive call from excecative he told me that your pic will pick up with in 48 hrs but till time 16 days passed and no body came to cllect the pic. every day i called them. but they are repating the same thing that ur case is on higher side.
i just want to know that while giving the order ur delivery comes with in 48 hrs from karnataka. but while replacement why so many days.
i haven not seen this kind of BAKWAAS THING in my life
plz be professional
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