Xiaomi India — Replacement issue for mobile

Address:

Pune, Maharashtra, 430038

I booked my redmi 3s prime on 28/09/2016, in mi website and it come in my hand 02/10/2016 after 8 days on 10/10/2016 my mobile stoped working i sent email for replacement and went to service center vashi they give me service record of mobile and i called customer care for replacement they agree for that and i sent my mobile in my own cost by dtdc curior service it reached banglore warehouse dated on 17/10/2016 and now its 24/10/2016 yet my new replacement product is not sent by them my Incident id is[protected] customer care said that when it reaches warehouse we send replacement and yet they didn't send my new mobile if you want to send please refund my money 8999+550= 9599 Rs 550 is curior charge