Xiaomi India — replacement of damaged usb cable

Purchased a mi usb cable from mi.com on 02/05/2017 the warranty slip of which is attached below.

After 2 months ago the cable automatically stopped charging.

I called 4-5 service center in delhi none of which attended the call so i straightforward went to a authorized service center near deshbandhu college, kalkaji mandir road-110019.
Here aslo, i was told that i need to submit the cable for replacement as they can't replace the separately purchased cables with the cable which come along with smartphone.

I submitted the cable on same day i. E 03/08/2017 on the promise of getting it replaced by one week. I was told that i will get call or sms once the cable is available. The job sheet of which islso attached herewith.

Now i have called them since then several times but they don't receive calls.

Moreover, i received a call from the mi customer care few days back that my job sheet has been cancelled due to unknown circumstances and i need to go to the service center to get to know the reason and get a new job sheet filed.

This is very careless behavior i have never seen of mi. The cable is of just rs250 but i have already spent more than rs150 along with my previous study time to get it replaced.

Kindly look into the matter seriously because otherwise will make us bound to buy other company's product.

The warranty of the product is going to expire.

I heavily trust on mi product reliability but the kind of service you are providing restricts us to buy mi products because at the end of the day it is the service and support of the company that a customer need.

Thanking you

Anas noor
M. Tech (Ece) i yr
[protected], [protected]
Jmi, new delhi