Xiaomi India — Replacement of Defective Mobile Redmi Note 3

Address:	Kolkata, West Bengal, 700017
Website:	www.mi.com/in

Dear Sir / Madam,
I had purchased a Mi Redmi Note 3 mobile phone 32 GB Gold model on 17/08/2016 from Mi Store (Order No. [protected]) and it was delivered to me on 20/08/2016. But they delivered a defective mobile phone to me. As they have 10 days replacement policy, so I had requested them to replace the defective mobile. They agreed to do so and an Incident Id[protected] was created on 25/08/2016. They gave me 24 to 48 hours timeline for call-back & pick-up the defective mobile from me for replacement. But till date (16 days gone) nobody pick-up the defective mobile. When I do follow-up through e-mail, online chat and toll free no., they again gave me another 24-48 hours timeline to solve my issue. That 48 hours again past and I do follow-up again. Again they do the same thing. They again provide me 24-48 hours timeline to solve it. This things happening for last 2 weeks. Soon I understood that I have been cheated by them (Mi India). They only passing the time and they will never do the replacement. Please help me to replaced my defective mobile as soon as possible. Thaning you, Suman Chakrabarti.