Xiaomi India — Replacement of Mobile with manufacturing defect

Address:	Bangalore, Karnataka
Website:	www.mi.com/in

Bought a Mi4i on or about 15th. July from Mi India. The H/S just switched off during use (battery still 50%) and would not turn on on 15th. September too phone to Mi Exclusive service centre and was first told that mother board has to be changed and would take 10 to 15 days. Get a SMS next mornind asking me to collect H/S informed only hardware problem. New soft ware loaded - lost all conracts and pics etc. and had to re- download my fav apps. H/S worked ok for about 13 odd days ( inbetween switched off twice or thrice but restarted again) but on 28 just switched off and did not restart. Again took phone to Mi Exclusive service centre and was told that mother board has to be changed and would take 10 to 15 days. Asked service centre that as Mother Board is the main heart of the H/S and since the phone was just about 1.5 months old the set should be replaced. Was informed that only repair possible if phone is more than 10 day old. I understand that if the phone is roughly used and has damages no replacement is possible but a conked off motherboard is a manufacturing defect and needs replacemant of the handset. I am a Chartered Accountant by profession and 60 years old. Used the handset for basic telephony, email access, and internet browsing. No games, no vedios but an surprised at the inferior quality that the phone should conk it within 2 months. The the misleading product details on Mi India's website made me think that this company too has a good H/S. I will get back the Mi4i H/S after 10 days then will have to re sync on mi cloud and get back my contacts. Download some of my favourite apps. What a bother - once again from a substandard chinese manufactures with the moto - FOOL THE BUYER WITH GLITZY WEB PAGE - CREATE AN ARTIFICIAL DEMAND BY ONLY SELLING ONLINE - SELL IT - THEN JUST TO HELL WITH THE CUSTOMER. THE HANDSET SHOULD BE EXCHANGED AS A DAMAGED MOTHERBOARD, A MAJOR PART OF THE PHONE, IS A MANUFACTURING DEFECT