Xiaomi India — replacement of product delayed

Address:

75 B Shakti Vihar, Deoria, Uttar Pradesh, 263153

I ordered an mi neckb and bluetooth earphones using mi app on[protected] and received my product on[protected]. There was some problem in my received product so i submitted it to the service centre of mi located at rudrapur uttarakhand 263153 and applied for replacement. It's been 10 days since and i haven't received any replacement yet. Further the customer service representatives are of no help either they just say it is out of stock however they are selling it on site. This is just simple harassment by this brand.
Order id - [protected]