Xiaomi India — Replacement of Redmi 3S

Address:	Bangalore, Karnataka, 40021
Website:	MI.com

I got a Delivery of manufacturing defect mobile on 25th august 2016 as a normal inspection i found that mobile back cover not fitted Properly near volume button & it is loose, due to this volume button goes little-bit inside the cover .. i had done numerous followup with mail Support, chat support, voice support but till now solution, as per support team instruction i have submitted all details i.e, acknowledgment sheet from service center, snap of faulty mobile, etc. last 18 days support executive telling that please wait for some time respective team call you in some time but till now no solution even they had not given confirmation that mobile will replaced or not !many times they telling lay about there designation, giving fault commitment to customer ! please help me to get my mobile replaced ASAP order ID[protected]