[Resolved]  Xiaomi India — Return/Exchange of order no [protected]

Image Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next days. Thank you for allowing us to be of service to you. Subject Return/Exchange of order no 5170403453360236 Response By Email (Kiran) (04/20/2017 05:19 PM) Hi Shiv, Greetings from Mi India Customer Support. My name is Kiran. I understand that you are looking forward to returning the product. I know how important it is for you to get this issue addressed. I will surely look into this for you. Sir, I would like to inform you that we are unable to provide a refund for the device which are purchased from Mi.com. However, if there is any issue with the product, a replacement request can be accepted within 10 days after the delivery of the product based on the nature of the issue. please feel free to contact us. Have a nice day! Sincerely, Kiran Mi India Customer Support Website: www.mi.com/in Facebook:https://www.facebook.com/XiaomiIndia Web Chat Service: http://www.mi.com/in/service/online Hotline: 1800-103-6286 Customer By Service Email (shiv agarwal) (04/10/2017 06:16 PM) DEAR SIR'S I HAVE ALREADY CALLED YOUR TOLL FREE NUMBER "18001036286" AND MAIL TO " [email protected]" . BUT THERE ARE NO ONE READY TO LISTEN OUR REQUEST FOR RETURN YOUR MI 4 16 G MOBILE . I HAVE MISTAKENLY PURCHASE THIS MOBILE FROM YOUR MI STORE APP, SO NO HAVE ANY OPTION FOR TAKE OUR REQUEST FOR RETURN / REPLACE THIS MOBILE . I CANT UNDERSTAND THAT WHERE TO RETURN YOUR PACKED BOX. I HOPE YOU WILL DO THE NEEDFUL. Hi Shivam, Greetings from Xiaomi! While I understand the situation you are in, would request you to touch base with your regional support for quicker resolution. You can call Mi India on toll free number 18001036286, chat with Mi India or you can mail-in to [email protected]. Hope this helps. Regards, Prashant Xiaomi Customer Support On Mon, Apr 10, 2017 at 10:33 AM, shiv agarwal wrote: Customer By Service Email (shiv agarwal) (04/10/2017 06:16 PM) DEAR SIR'S I HAVE ALREADY CALLED YOUR TOLL FREE NUMBER "18001036286" AND MAIL TO " [email protected]" . BUT THERE ARE NO ONE READY TO LISTEN OUR REQUEST FOR RETURN YOUR MI 4 16 G MOBILE . I HAVE MISTAKENLY PURCHASE THIS MOBILE FROM YOUR MI STORE APP, SO NO HAVE ANY OPTION FOR TAKE OUR REQUEST FOR RETURN / REPLACE THIS MOBILE . I CANT UNDERSTAND THAT WHERE TO RETURN YOUR PACKED BOX. I HOPE YOU WILL DO THE NEEDFUL. Hi Shivam, Greetings from Xiaomi! While I understand the situation you are in, would request you to touch base with your regional support for quicker resolution. You can call Mi India on toll free number 18001036286, chat with Mi India or you can mail-in to [email protected]. Hope this helps. Regards, Prashant Xiaomi Customer Support On Mon, Apr 10, 2017 at 10:33 AM, shiv agarwal wrote: Response By Email (Salman) (04/10/2017 06:10 PM) Hi Shiv, Greetings from Mi India Customer Support. My name is Mohammed. I know that you are looking forward to returning the product. I will be glad to assist you with regarding. I would like to inform you that Xiaomi do not have an option for return or exchange the product if it is delivered and we would not be able to process your request for return.. Note:- You will receive an email after 24 hours asking for your feedback. Please do not forget to share feedback with us. Your feedback will help us improve our services. please feel free to contact us. Have a nice day! Sincerely, Mohammed Mi India Customer Support Website: www.mi.com/in Facebook:https://www.facebook.com/XiaomiIndia Web Chat Service: http://www.mi.com/in/service/online Hotline: 1800-103-6286 Customer By Service Email (shiv agarwal) (04/10/2017 10:33 AM) DEAR SIR/MADAM, I LIKE TO RETURN YOUR MOBILE MI 4 16G white mobile OF RS. 10999/- . PLEASE TO HEAR & HELP OUT FOR THE SITUATION, AS TILL NOT GET ANY SATISFACTION REVERT BY MI INDIA CUSTOMER CARE TEAM. I AM NOT DEMANDING CASH BACK FROM YOUR COMPANY, SO IT IS NOT FAIR IF YOUR COMPANY HAS NOT TO BE LISTEN & RESPECT THE REQUEST SO MANY TIMES . PLEASE ARRANGE FOR RETURN THE PRODUCT AS SOON AS POSSIBLE . THANKS & REGARDS, SHIVAM AGARWAL On Sat, Apr 8, 2017 at 6:08 PM, Xiaomi Global Email Support wrote: Customer By Service Email (shiv agarwal) (04/10/2017 10:33 AM) DEAR SIR/MADAM, I LIKE TO RETURN YOUR MOBILE MI 4 16G white mobile OF RS. 10999/- . PLEASE TO HEAR & HELP OUT FOR THE SITUATION, AS TILL NOT GET ANY SATISFACTION REVERT BY MI INDIA CUSTOMER CARE TEAM. I AM NOT DEMANDING CASH BACK FROM YOUR COMPANY, SO IT IS NOT FAIR IF YOUR COMPANY HAS NOT TO BE LISTEN & RESPECT THE REQUEST SO MANY TIMES . PLEASE ARRANGE FOR RETURN THE PRODUCT AS SOON AS POSSIBLE . THANKS & REGARDS, SHIVAM AGARWAL On Sat, Apr 8, 2017 at 6:08 PM, Xiaomi Global Email Support wrote: Customer By Service Email (shiv agarwal) (04/08/2017 11:16 AM) Sorry to say, very disappoint with your policy that once goods sold are not return/ exchange. If consumer does not like to product he will eligible for return the product. I do not understand the reasoning behind this, but is completely unacceptable and not the right way of good business. Your company not take care of good customers of their hard earning money. All policies are flexible if their are genuine reasons of sold goods if the product will not like by the customer. forwarding this all online stores who are doing good business with their good policies like sanpdeal, filpkart, amazon & consumer complaint board for well aware of MI stores policies. Thanks & Regards, Shivam Agarwal . On Sat, Apr 8, 2017 at 10:13 AM, shiv agarwal wrote: Customer By Service Email (shiv agarwal) (04/08/2017 11:16 AM) Sorry to say, very disappoint with your policy that once goods sold are not return/ exchange. If consumer does not like to product he will eligible for return the product. I do not understand the reasoning behind this, but is completely unacceptable and not the right way of good business. Your company not take care of good customers of their hard earning money. All policies are flexible if their are genuine reasons of sold goods if the product will not like by the customer. forwarding this all online stores who are doing good business with their good policies like sanpdeal, filpkart, amazon & consumer complaint board for well aware of MI stores policies. Thanks & Regards, Shivam Agarwal . On Sat, Apr 8, 2017 at 10:13 AM, shiv agarwal wrote: Customer By Service Email (shiv agarwal) (04/08/2017 10:13 AM) ---------- Forwarded message ---------- 30 Days Satisfaction Guaranteed Return Policy If you are unsatisfied with your purchase, Xiaomi’s return policy allows you to return the product purchased on www.mi.com within 30 days counting from the date of receipt of shipment, and request a refund from Xiaomi for any reason. To qualify for a refund, all the following conditions must be met: A Return Merchandise Authorization (RMA) must be requested from Xiaomi within 30 days from the date of receipt of shipment. To request a RMA, contact Xiaomi Service Team at [email protected]. If the reason for return is not as a result of a Xiaomi product failure, the cost of return shipping will be borne by the customer. The RMA number and necessary contact information (including but not limited to name, phone numbers, address, email, purchased date, etc.) must be clearly displayed on the printing template provided by Xiaomi Service Team or written on paper by the customer, and must be included along with the returned product. Returned product must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return. Authorization to return does not guarantee credit or exchange. We will issue an exchange or credit upon receipt of the return package. Dear sir, Please find your return policy, we request for exchange the mobile with other mobile of same amount .If this is not possible please return our amount . There is no option at Mi store, if customer not like the product or place wrong order by mistakly .All the online shopping stores like filpkart, Snapdeal, Amazon and other stores have clear options for return/exchange /replacement for all consumer products . If your company not hear our request, we will go with consumer compliant borad for take prompt nessacery actions​ . On Apr 6, 2017 10:52 AM, "shiv agarwal" wrote: Customer By Service Email (shiv agarwal) (04/08/2017 10:13 AM) ---------- Forwarded message ---------- 30 Days Satisfaction Guaranteed Return Policy If you are unsatisfied with your purchase, Xiaomi’s return policy allows you to return the product purchased on www.mi.com within 30 days counting from the date of receipt of shipment, and request a refund from Xiaomi for any reason. To qualify for a refund, all the following conditions must be met: A Return Merchandise Authorization (RMA) must be requested from Xiaomi within 30 days from the date of receipt of shipment. To request a RMA, contact Xiaomi Service Team at [email protected]. If the reason for return is not as a result of a Xiaomi product failure, the cost of return shipping will be borne by the customer. The RMA number and necessary contact information (including but not limited to name, phone numbers, address, email, purchased date, etc.) must be clearly displayed on the printing template provided by Xiaomi Service Team or written on paper by the customer, and must be included along with the returned product. Returned product must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return. Authorization to return does not guarantee credit or exchange. We will issue an exchange or credit upon receipt of the return package. Dear sir, Please find your return policy, we request for exchange the mobile with other mobile of same amount .If this is not possible please return our amount . There is no option at Mi store, if customer not like the product or place wrong order by mistakly .All the online shopping stores like filpkart, Snapdeal, Amazon and other stores have clear options for return/exchange /replacement for all consumer products . If your company not hear our request, we will go with consumer compliant borad for take prompt nessacery actions​ . On Apr 6, 2017 10:52 AM, "shiv agarwal" wrote: Response By Email (Salman) (04/07/2017 05:49 PM) Hi Shiv, Thank you for writing back to us. My name is Mohammed. I would like to inform you that kindly the details which have sent its not related to our policy, However I request you to kindly visit to this link http://www.mi.com/in/service/warranty/ and follow the details. please feel free to contact us. Have a nice day! Sincerely, Mohammed Mi India Customer Support Website: www.mi.com/in Facebook:https://www.facebook.com/XiaomiIndia Web Chat Service: http://www.mi.com/in/service/online Hotline: 1800-103-6286 Customer By Service Email (shiv agarwal) (04/06/2017 09:42 PM) 30 Days Satisfaction Guaranteed Return Policy If you are unsatisfied with your purchase, Xiaomi’s return policy allows you to return the product purchased on www.mi.com within 30 days counting from the date of receipt of shipment, and request a refund from Xiaomi for any reason. To qualify for a refund, all the following conditions must be met: A Return Merchandise Authorization (RMA) must be requested from Xiaomi within 30 days from the date of receipt of shipment. To request a RMA, contact Xiaomi Service Team at [email protected]. If the reason for return is not as a result of a Xiaomi product failure, the cost of return shipping will be borne by the customer. The RMA number and necessary contact information (including but not limited to name, phone numbers, address, email, purchased date, etc.) must be clearly displayed on the printing template provided by Xiaomi Service Team or written on paper by the customer, and must be included along with the returned product. Returned product must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return. Authorization to return does not guarantee credit or exchange. We will issue an exchange or credit upon receipt of the return package. Dear sir, Please find your return policy, we request for exchange the mobile with other mobile of same amount .If this is not possible please return our amount . There is no option at Mi store, if customer not like the product or place wrong order by mistakly .All the online shopping stores like filpkart, Snapdeal, Amazon and other stores have clear options for return/exchange /replacement for all consumer products . If your company not hear our request, we will go with consumer compliant borad for take prompt nessacery actions​ . On Apr 6, 2017 10:52 AM, "shiv agarwal" wrote: Customer By Service Email (shiv agarwal) (04/06/2017 09:42 PM) 30 Days Satisfaction Guaranteed Return Policy If you are unsatisfied with your purchase, Xiaomi’s return policy allows you to return the product purchased on www.mi.com within 30 days counting from the date of receipt of shipment, and request a refund from Xiaomi for any reason. To qualify for a refund, all the following conditions must be met: A Return Merchandise Authorization (RMA) must be requested from Xiaomi within 30 days from the date of receipt of shipment. To request a RMA, contact Xiaomi Service Team at [email protected]. If the reason for return is not as a result of a Xiaomi product failure, the cost of return shipping will be borne by the customer. The RMA number and necessary contact information (including but not limited to name, phone numbers, address, email, purchased date, etc.) must be clearly displayed on the printing template provided by Xiaomi Service Team or written on paper by the customer, and must be included along with the returned product. Returned product must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return. Authorization to return does not guarantee credit or exchange. We will issue an exchange or credit upon receipt of the return package. Dear sir, Please find your return policy, we request for exchange the mobile with other mobile of same amount .If this is not possible please return our amount . There is no option at Mi store, if customer not like the product or place wrong order by mistakly .All the online shopping stores like filpkart, Snapdeal, Amazon and other stores have clear options for return/exchange /replacement for all consumer products . If your company not hear our request, we will go with consumer compliant borad for take prompt nessacery actions​ . On Apr 6, 2017 10:52 AM, "shiv agarwal" wrote: Response By Email (Salman) (04/06/2017 01:34 PM) Hi Shiv, Thank you for writing back to us. My name is Mohammed. I would like to inform you that Xiaomi do not have an option for return and exchange the product if it is delivered. I request to you to kindly place an fresh order if you are looking forward for the other product. Note:- You will receive an email after 24 hours asking for your feedback. Please do not forget to share feedback with us. Your feedback will help us improve our services. please feel free to contact us. Have a nice day! Sincerely, Mohammed Mi India Customer Support Website: www.mi.com/in Facebook:https://www.facebook.com/XiaomiIndia Web Chat Service: http://www.mi.com/in/service/online Hotline: 1800-103-6286 Customer By Service Email (shiv agarwal) (04/06/2017 10:53 AM) Dear Sir, We had 8-9 mobiles of Redmi MI at our office staff & use MI mobiles from long times. We would be happy if you exchange the product with your same value other product as requested you. By mistake we order place for wrong product which we like to return . We hereby request you to please not make a big issue for exchange the product . your policy shows that all options is available of refund/replacement/exchange etc. . "What are the modes of refund available after cancellation? Except for Cash-on-Delivery transactions, refunds are made to the payment mode/account that was originally used to make the transaction. The refund shall be made in Indian Rupees only and be equivalent to the transaction payment received in Indian Rupees. How long does it take for a refund to be reflected in my account? Generally, returns across all payment options take between 5 to 7 working days (excluding holidays) to reflect in your account and sometimes the process takes 8 to 10 working days, depending on the associated bank. If the payment is not reflected within the estimated time, please reach out to us for your ARN/RRN numbers and then contact your respective bank. Please note that refunds can only be made to the original card / account only and not through any other mode of payment." On Thu, Apr 6, 2017 at 9:36 AM, Xiaomi India Customer Services wrote: Customer By Service Email (shiv agarwal) (04/06/2017 10:53 AM) Dear Sir, We had 8-9 mobiles of Redmi MI at our office staff & use MI mobiles from long times. We would be happy if you exchange the product with your same value other product as requested you. By mistake we order place for wrong product which we like to return . We hereby request you to please not make a big issue for exchange the product . your policy shows that all options is available of refund/replacement/exchange etc. . "What are the modes of refund available after cancellation? Except for Cash-on-Delivery transactions, refunds are made to the payment mode/account that was originally used to make the transaction. The refund shall be made in Indian Rupees only and be equivalent to the transaction payment received in Indian Rupees. How long does it take for a refund to be reflected in my account? Generally, returns across all payment options take between 5 to 7 working days (excluding holidays) to reflect in your account and sometimes the process takes 8 to 10 working days, depending on the associated bank. If the payment is not reflected within the estimated time, please reach out to us for your ARN/RRN numbers and then contact your respective bank. Please note that refunds can only be made to the original card / account only and not through any other mode of payment." On Thu, Apr 6, 2017 at 9:36 AM, Xiaomi India Customer Services wrote: Response By Email (Salman) (04/06/2017 09:36 AM) Hi Shiv, Greetings from Mi India Customer Support. My name is Mohammed. I understand that you have received the wrong product as your said. I know that you are looking forward to returning the product. I will be glad to assist you with regarding. I would like to inform you that Xiaomi do not have an option for return or exchange the product if it is delivered. we would not be able to process your request for exchange or return. Note:- You will receive an email after 24 hours asking for your feedback. Please do not forget to share feedback with us. Your feedback will help us improve our services. please feel free to contact us. Have a nice day! Sincerely, Mohammed Mi India Customer Support Website: www.mi.com/in Facebook:https://www.facebook.com/XiaomiIndia Web Chat Service: http://www.mi.com/in/service/online Hotline: 1800-103-6286 Customer By Service Email (shiv agarwal) (04/05/2017 09:48 PM) Dear sir/madam, I have notify for purchase of Redmi note 4 -- 3G+32G, Gold . I have received message for "buy now" at Mi store app. By mistakly I have purchased for MI 4 16G white mobile and already paid the amount rs 10, 999/- on today dt. 05.04.2017 by cash . I want to exchange this mobile with your Redmi note 4, 3G+32G for the same amount. Kindly do the needful and deliver to my home again and pick your packed box of MI 4. Question Reference # 170405-010656 Date Created: 04/05/2017 09:48 PM Date Last Updated: 04/20/2017 05:19 PM Status: Closed