Xiaomi India — Robot Mop Vacuum 2 Pro

Address:

karnataka belgaum

Hi, I had bought xiaomi robot vacuum mop 2 pro, it functioned fine just for 2 weeks and later stopped functioning upon complaining to xiaomi service center it took them 2 weeks to send their person at my place just to pick it up. once the pick up was done ever since then the unit never returned my home, it has been almost 3 months now, the service center person keeps giving silly reasons like part has not come and when i request for replacement he gives another persons number who does not respond, then i keep emailing them almost 50 times now and the response is always we are working on your issue but nobody actually calls me regarding it, it is always me writing them mails and i get cold responses. i feel completely helpless and cheated, i need help please