Xiaomi India — Service centers are complete FROD

Address:

Mumbai City, Maharashtra

Hello Team, I was a big fan of Xiaomi brand and I have 2 mobiles of Xiaomi(MI3 & MI4). Couple of days back there was some issue in my MI3 and it wasn't charging. I thought that I should check with Xiaomi Authorised service center. I don't know if you know about the service and management of your service centres, it's worst in entire phone range. Anyway I gave them my mobile and they told me that they will inform me in next 2 days about the problem. I didn't get a call in 2-3 days then I tried their cell number but these are always either switched off or nobody picks it. Finally I got a call from service center after 5 days and they convey me that my LCD and motherboard aren't working and Technician quoted for 9500/- Rs. Obviously I denied to repair it and finally they took 250 Rs charge and gave my mobile. Then I read somewhere that Xiaomi service centers are cheat and always try to make money from customers so always take an advice from other local vendors. I show it to one local technician and he told me that my Power IC isn't working and the charge will be 1000 Rs. He gave my phone with in 2 hours and now it is working perfectly. Isn't it a question on your ethics? or is it a lack of your technicians technical knowledge? Isn't it a kind of harassment for me? If I relied upon that Xiaomi service center guy then I had to dump my old mobile and again I had buy a new phone. The time your service center take to repair a mobile is not at all acceptable. If you will diagnose a problem in 5 days and will repair it in 20 days(as service center communicated to me), it is the worst service I have ever seen. I was planning a buy a new Xiaomi phone for one of my family member but if you have such service then why should I purchase it? Can you please check with this service center, why he quoted 9500/- when my LCD and PCB are fine? I am also thinking to take a legal action about it. I am attaching a tax invoice which was given to me by your service center for your reference. Thanks & Regards, Vijay Kumar [protected]