With reference to above I regret to inform a worst experience happened to me in one of authorised service centre of XIA0MI at below mentioned address .
TVS ELECTRONICS LTD,
XIAOMI AUTHORISED SERVICE CENTRE
SHOP No.G-12, ALSA MALL, NO 149 Mountieth Road, Egmore, Chennai-600008, Tamil Nadu, INDIA.
[protected]
I handed over my XIAOMI redmi 2 mobile which I purchased during[protected], it was online purchase through Flipkart website, as the phone was getting over heated during charge 0n 16.11.15 & hence I checked with local service person residing near my place they received the phone & as a procedure of acknowledgement pasted their service sticker by shop representative, but as their owner came he clearly told that we don’t service xiaomi phones here & kindly contact authorised service centre as it is in warranty period & he also regretted to me that shop person unknowingly collected xiaomi phone from my end & removed his sticker pasted in my mobile & returned my mobile.
Hence I checked with website & handed over the phone to above mentioned authorised service address on 17.11.15 but after a day the service person Mr. Murali called me & spoke to me rudely & he is arguing that he observed traces of sticker mark of outside shop pasted & removed & he is voluntarily telling even they could claim this phone in warranty, he would make it chargeable around 4500INR for new board, even they are having single landline connection, inspite of several try they are not picking the landline, once they pick this person is telling it is not his responsibility to pick the phone we have plenty of work in service you keep on trying.
I suspect that this person had removed my phone board & voluntarily telling that xiami sticker over screws are removed & hence making it chargeable to me.
I deeply regret to inform that in lawful behaviour of service centre person to customers, XIAMI to take necessary action against these service person who does not handle customers & better advice the service centre to remove him for work .
This type of service spoils the brand image of XIAOMI phone, I would be satisfied if my phone which is overheating to be rectified as it is in warranty, plz take appropriate action over the service centre grievances.
Enclosed : Purchase bill copy dt[protected]
Service centre receipt. –Work order ref:[protected] Dt[protected]
Regards,
A.VIJAY
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