Xiaomi India — Service request not fulfilled from past 1 week

Address:

Mi Hyderabad

I had an issue with my mi vaccum mop 1, it makes weird loud churning noise and wanted to get that sorted. The first request was fullfilled and the service person said it needed change of parts. They have closed the case due to warranty reasons and said to reopen issue, I have done as said reopened and they have talked to me and promised repair and let me know about the charge associated with my service, But no service person ever came and the ticket was automatically closed, Now I put a new request its three days they claim that the service person will arrive in the evening but never comes, and they are giving me weird reasons everyday that parts were available but we used it for other person, once they claimed that service person is on the way right to your location but he never appeared, after doing this timepass they closed request automatically.