Xiaomi India — Software issue is confronted as hardware issue

Address:	Ahmedabad, Gujarat, 380054
Website:	Mi Phone Service Cenre, Bodakdev Ahmedabad

Hello Team,

Being a loyal customer of Mi since past 2 years, it is highly disappointing to state a incidence at Mi centre of Bodakdev, Ahmedabad.
My phone was stuck on Mi logo and was not able to start. After reading lots of similar issues reported on internet, it was very clear that this is a software related issue.
But here, when I took the device to Mi service centre, I was told that the device could be dead as soon as I stated that my device is not in warranty anymore.
On the next day, I was told that it’s a motherboard issue while it is clearly understood that such behavior is observed with software issue.

Also, they experimented with its motherboard without my approval which is not at appreciated.

I now believe that they replaced the real motherboard with the damaged one and are proposing total cost of Rs 6600 (approx.) for the repair.

Details of the product are below:
Model Number: 2013121
Model Name: HM Note- WCDMA-IN-White
IEMI Number: [protected]
Serial Number:[protected]
Issue reported: Stuck on Mi Logo
Issue confronted: Motherboard damage

I request your company to dig down deeper and investigate for what has happened for I am sure it was just a software issue.

Awaiting your action.

Thanks,
Ankit Jain
[protected]