| Address: | Bhopal, Madhya Pradesh, 462030 |
I am really disappointed with the services u are providing. No other company has disappointed me this much.
I am writing with respect to my previous mail to you, Reference ID[protected].
So, i went to the service center again on 8-04-17, showed them the device temp of 54℃ to which they replied that they have done everything they could. They said that they will now send the handset to Bangalore to get it corrected. I had a talk with your customer care executive right there at that time. He also talked to them and i was assured that the handset will be sent to Bangalore and either the issue will be solved or the handset would be replaced.
Now, today i got a call from your side on which we talked with the service centre employee on a conference call and i came to know that the handset is still not shipped and when i demanded why that is so, they replied that they never meant to ship it, they were only going to consult the team in Bangalore. Why did they lie to me?
Also, today he tells me that the motherboard was not replaced(i have a valid job sheet that it was replaced. No-WXIN[protected]. Now u tell me whether i was lied to earlier about its replacement or i am being lied to now?
Also, now he says that they are now replacing the battery of the phone to which i was given no prior information.
Why are we being lied to?
And why are they holding back information?
As a consumer, firstly, i have a full right to information. Secondly, i am asking you yet again to consider replacement of the handset since, it is still in warranty period and now after replacing the motherboard, the battery and the speakers(which stopped working the last time the service center returned the handset after changing the motherboard), now, i dont trust this handset and i dont want any more issues because of it in the future.
As far as your team is considered, i hope i get a reply from you regarding this, because i didnt get a response the last time from your side within 48 hours as we are promised.
I have been asked today to wait another 24 hrs for a call from your team, i hope i get something concrete this time.
Also, i want to remind you that i have all due proof of every talk i have had with ur team as well as the service center and i request you not to force me to take any harsh steps.
Very disappointed.
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