Xiaomi India — they are making frauds with customer

Website:

www.mi.com india

I order the product on 16th of October 2018 .They given the estimate date for delivery the product . I waited till 19th of October nd make the complaint them .Xiaomi india (Mi)given me the tracking number of the courier patner bt courier patner denied that the tracking number which is given by xiaomi is wrong .After that i made a cmplaint on 19th of October to xiaomi (Mi) India till date they didn't delivery my order nor given refund my money.I contact them daily talking more tha 90 min daily bt they didnt resolving my issue.

Below the mail they given to me when i complaint them second time

Greetings from Mi India Customer Support. My Name is Mohammed and I thank your for sharing us the snap shot and I would like to inform you that, the issue has been escalated to our relevant team and the escalated id is WOIN[protected] please wait for sometime our team will get in touch with you.

Please get back to us incase you have any further query. We would be happy to help you.

Regards,
Mohammed Salman
Mi India Customer Suppor
Website: www.mi.com/in
Online Help: www.mi.com/in/service/help
Facebook:https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]

I have the order number also which Xiaomi send after placing the order