Xiaomi India — They have not refunded my money.

Address:

Bangalore

On 13/06/2021 I made a payment of Rs3999 for purchasing Redmi gps watch. Money has been debited from my account and credited to mi account.After that the oder was cancelled by them and then they are not returning my money.

In the earlier mail they told me that I’ll get my money back in 3 days. It’s been 5 days I did not receive the refund, and I’m trying to reach them via mail and phone call. Sometimes they are ignoring everything and sometimes providing some vague response. Really not happy with this. Now they are telling that they haven't received the amount.
I checked with bank and they are telling that it has been credited to Mi account.