Xiaomi India — They send us broken/damaged mobile

Address:

New Delhi, Delhi, 110025

I bought mobile from mi and they send us a broken mobile, from last 7 days i try to communicate them but no respond till today, now today they ask me to send to mi workshop through courier with own cost, we hav't pickup service in new delhi. So you can imagine they hav't service for delhi city and that company free to deliver it pan india.
That company is fraud and try to escape from my complain, i already paid all amount now they blackmail us.

Pl. Help me out how that company is so irresponsible to consumer.
Because of mi fault i am facing harassment.

Details are
Order no. [protected]
Tracking no. [protected]
Complaint no.[protected]