| Address: | Bangalore, Karnataka, 560103 |
| Website: | Xiaomi India customer Services |
To,
The General Manager,
8th Floor, Tower-1, Umiya Buissness Bay
Marathahalli - Sarjapur Outer Ring Rd,
Bangalore 560103
INDIA
[Sub: Ambiguity/malfunctioning found in the mobile.]
Ref: Order ID:[protected] through Amazon India
Dear Sir,
This is with reference to above referred subject and matter; I am constantly sending the mails through mail address [protected]@yahoo.co.in to service.[protected]@xiomi.com since 7th April’ 2017 as my mobile is malfunctioning since March-2017. This leads me to sent my mobile at your place EMI number [protected] with SN 12665/20055172.
From the Xiaomi website I collected the information and I sent my mobile through Maruti Courier with consignment no[protected] and received at Bangalore office on 22/04/2017. You are requested to let me know the status of the mobile in your possession. For your ready reference attaching communication I had with your office below. You are requested to let me know the telephone no of the concern official as " the grievance officer at Bangalore.
to following address.
The Grievance Officer,
5th Floor, Delta Blk, Embassy Tech Sq,
Kadubeesanahalli Marathahalli - Sarjapur Outer Ring Rd,
Bangalore 560103
INDIA
Sir, all the correspondences are self explanatory. Since the Mid of April I am unanswered. You are requested to kindly intervene in the matter soon.
Hope I will be heard soon and I will get back my mobile at following address.
Naishadh G Purohit, Mobile:-[protected]
C-1/1, GIPCL Township,
Po: Nani Naroli, Ta: Motamiya Mangrol,
District: Surat-394110, Gujarat, India
Regards,
Naishadh
To,
The Grievance Officer,
5th Floor, Delta Blk, Embassy Tech Sq,
Kadubeesanahalli Marathahalli - Sarjapur Outer Ring Rd,
Bangalore 560103
INDIA
[Sub: Ambiguity/malfunctioning found in the mobile.]
Ref: Order ID:[protected] through Amazon India
Dear Sir,
This is with reference to above referred subject and matter; I am constantly sending the mails through mail address [protected]@yahoo.co.in to service.[protected]@xiomi.com since 7th April’ 2017 as my mobile is malfunctioning since March-2017. This leads me to sent my mobile at your place EMI number [protected] with SN 12665/20055172.
Followings are the problems observed during use of the mobile.
1. TP is not working.
2. Appearance of corrosion spot over the screen.
3. While in use; all of a sudden switched over to auto mode and save the files, names in contact list with notations like( ., ;’, ..., , , 000)
4. Same thing happened during massaging.
5. Images or files expands it views without giving any commands for expand the view.
6. Display screen is constantly moving for the sub options. For e.g. while searching for the contact the screen automatically shows the ringtone selection, current dialled numbers etc.
Watching the big advertisements and the features of the mobile and in addition to that the Chinese product made in India My wife and younger son decided to gift me the mobile Red mi note 3 on my birthday accordingly I purchased MI Red mi note 3 through Amazon in last April 28th'2016 with invoice no 8184. As my phone was working nicely there were no issues for operating the mobile; considering the smooth functioning recently I bought new mobile phone Red mi note 4 for my father. Before a few days a colour spot developed over a screen and TP is not working. I immediately contacted through phone on 24 x 7 helpline centre. I was advised to contact service centre at Surat. Vide service request no "WXIN[protected]" dated 06.04.2017 I lodge the service request. Later I was told that the body is having dents and it is out of warranty from the service centre at Katargam. THE EMI number of my mobile phone [protected] & SN no:12665/20055172.
Sir, If the mobile phone having aluminium body and the dents over the aluminium body disable the working functions of the mobile phone is not agreeable to me. You are requested to look and intervene in the matter and solve my problem with repaired handset. Sir, for a common man a price of Rs.13000.00 always values and that is also by means of the gift to loved ones
I feel that you would not disappoint me in the matter and feel proud for the “Make of India”.
My address is as below.
Naishadh G Purohit, Mobile:-[protected]
C-1/1, GIPCL Township,
Po: Nani Naroli, Ta: Motamiya Mangrol,
District: Surat-394110, Gujarat, India
Regards,
Naishadh Purohit
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