Xiaomi India — to replace my defective redmi 4 device which was evicted from box i. e mi company delivered

Address:

741257

My redmi 4 finger print sensor is not working from the first day, when the device received. I want to replace that defective device. I made call to customer service but no step has been taken yet. I also went to redmi service center for 2 days but nothing happened. I want to here by inform you that i am pranab ghosh belong to nadia, west bengal. I placed a order a redmi 4gold 4gb+64gb at mi store on 11th october. The phone was delivered on 14th october2017. As soon as i have started the phone, the fingerprint sensor is not working. So, i have called to the mi customer service center for 2 days (16.10.2017&17.10.2017) but no action is taken by them. They suggest me to go to near by mi service center to replace it but they didn't. Now i am facing many problems with my defective phone and also helpless. I went to habra service center near jessore road and salt lake city service center (Infotel services). I did not get any good response from mi for two days and my replacement period will be over. As per mi terms "we will arrange for a pickup of the old product/device from your address registered with our website at the time of purchase of the product". So why did customer service executive suggest me to go to near by service center? I am harassed by mi. I want that mi employer should come to the place where the device delivered and replace the defective device.