| Address: | Kolkata, West Bengal |
I purchased MI 3 in the month of Oct. On Saturday i was surprise during attending an incoming call. My phone touch was not working . I tried to attend three times. on my last attempt the screen moved but one chick sound appeared and caused a hair crack on touchscreen. I also felt that my handset is warm as unusual. i couldn't find out the reason of happening this either its due to excessive heat or due to internal short circuit. Then i tried to contact to the service center ( S D Communication, Milan Park, Gariah, Kolkata) . Its a very pathetic experience for me that no one is bother to attend call at this center. I tried not less then 100 times in two days. Same complain i have given to Customer CareToll Free no and my complain no is 235235 dt. 30.05.2015. Any how i visited to the service center today but there also i was again surprised to find there attitude towards customer. The guy who attended me is not at all ready to listen the problem one answer with all my points that its physical damage and you have to pay 6800 rs in advance to replace the touchscreen.He is not at all interested to know the reason of happening.I also requested him that my feedback may be more impotent for the R & D department of the company but again i was unsuccessful. At last, i called up to customer care no and same intimated to the representative.She assured me that she will forward it to the concern dept. She also asked me to put a written complain to serve you better. I am still waiting for company concern on this issue. Was this information helpful? | 
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