Xiaomi India — Under warranty phone not repaired even after 20+ days

Address:	Bangalore, Karnataka, 560037
Website:	www.mi.com/in/service/online

This is regarding my Redmi 2 phone which I had given for servicing in Marathalli, Bangalore service center (Address: No. 21, 1st Floor, M.T.K Reddy Complex, Krishna Summit, Above Khajana, , Jwellers, Above Marathahalli Bridge, Varthur Main Road, Aswath Nagar, Marathahalli, Bengaluru, Karnataka 560037)

Service Order No: WXIN[protected]
Contact:[protected]
Date given: 22-Aug-2016

I was promised the phone will be ready in 2 weeks time. It's almost 3 weeks now.
I have been trying to reach the service center[protected] for the last 3 days but their number is continuously busy.
I would have tried 300+ times in the last 3 days but their number is always busy. 2 days back I escalated this to Xiomi's 1800 contact no[protected] and they registered a complain.
Finally, I could manage to get connected today to the service center but was informed it will take another 10-15 days !!!

This is not done.
My phone is under warranty. A customer shouldn't be made to wait for 1 month+
I would like a replacement of the phone ASAP or please return my money. I will be happy to buy another phone. I am having enough trouble with this Xiomi phone. I cannot live without a phone for 1 month.

Please let me know.

Regards,
Shantanu
[protected]