Xiaomi India — Unrepaired mobile handset

Address:

560001

I would like to bring to your kind attention that my xiaomi mobile, Mi-4 was given for servicing around 14/1/2016. It was brought to my notice that the problem is related to mother board .The mother board was replaced and returned around 19/1/2016. After 2-3 days, I faced some problem in the mobile again. Most of the time there was no signal in the handset. Hence I again approached for service centre of the company in bengaluru on 5/2/2016 . But the representative at the service centre informed me that the problem was due to software update which was made by me and he formatted my handset and told me that it would solve the problem. Subsequently after formatting they returned the mobile. Even after servicing the same problem did not sort out. Still there was no network for the subsequent 2 days. So again I gave my mobile for servicing on 8/2/2016 and they informed me that again there was problem in the motherboard and it has to be replaced. They told me to come back after a week. but despite of visiting the service centre 4-5 times i was unable to get my mobile. Even after receiving my phone on 29/2/2016, i came to know that the handset was not repaired and was unable to switch it on. Already Frustrated, I again submitted my mobile to the service centre on 2/3/2016 to rectify the problem. The concerned persons in the service centre asked me to come back after 5 days as the motherboard has to be replaced again. I visited the service centre on various occations i.e. 7/3/2016, 9/3/2016, 14/3/2016, 17/3/2016, 21/3/2016 but yet they are unable to repair my mobile. Neither they are repairing my phone nor they are willing to replace the mobile. I have not received my mobile till date.

I request you to take immediate action to sort this problem. I want my mobile back in good condition or i want my money back as the company is unable to follow their own warranty terms and conditions. Looking forward for your positive response.

Regards
Aakash