Xiaomi India — used product received

Website:

www.mi.com/in

I was order mi note 5 black 3 gb ramand 32 gb rom on 08 aug 2018 and order number is [protected]. Product was delivered on 11 aug 2018 02:11pm. Parcel was in good condition but phone box was seal pack but when i open it and see that phone is already used by someone, & also find sand on camera and phone was rub on uper side. Within 10 minuit i called to customer care and he told me click 360 side photo and send to service.[protected]@xiaomi.com, i send it & they was contact me on 14 aug 2018 & told me your attached photo not open so please resend we will contact again very soon. I was send again & they was contact me again and same issue told me, then after they contact me but at that time i cant listen them voice so i request him please contact again. Then after to till date they never call me and when i call in customer care all time tell me we will contact again within 24 hours. & i generate new complain number everyday & said me old complain was close so i create new complain and back end team will contact to you. I have complain number and generated date which is below.
Woin[protected] aug 2018 - talk with mr. Ayush tiwari
Woin[protected] aug 2018 - mail send by madhura
Woin[protected] aug 2018 - mail send by mohammed
Woin[protected] aug 2018 - mail send by ashok
Then after they never contact me i called to customer care & complain number is woin[protected].
They close complain without and solution. Please help.