Complaint against-
xiaomi
MIUI (Mobile-smart phone)
Mumbai
Their email ID
Email: service.[protected]@xiaomi.com
Grievance stands as follows
My mobile number is[protected]
Using redmi note 9 Pro smartphone
Of xiaomi
Two days back I have upgraded from version 12 to latest version 13.
Whenever a person upgrades, he expects something better and therefore only he upgrades. He will never upgrade if he knows he will lose important feature and thus he will be im soup facing hell of troubles from where he cannot come out. That's exactly what happened to me.
In previous version, all the previous versions, like all other mobiles, they have the feature to block unwanted SMS from unwanted people. This is a very simple feature which any mobile of any company very easily provides and is essential to get rid of trauma we face from persistent scam message.
But after upgrading towards on 13, it was shockingly found the missing of this function.
When inquired with their customer care people, they regretfully said that this feature is not available in version 13. Why? No reason from them.
When I wanted to revert back to the previous version 12, they said it is not possible to be done by the user but only our technician can do this.
So I am stuck totally by trusting their new version would provide more and better feature and never expected we would be in such a dilemma caused by their wrong policy to withdraw important features without any warning notes.
Under such circumstances, they must arrange to send their technician to provide free home service to revert back the mobile to previous version 12 immediately .
RK Agarwal
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