| Address: | 629003 | | Website: | www.mi.com/in |
Sir
I bought xiomi red 1s mobile as soon as it arrived in india on october 2014.I found it initially good and recommended it to a lot of my friends .it seemed to be cheap and cost worthy .what i did not take into account was their after sales service.
it was working okay untill july 2015 and stopped charging and having mike problems too, i went to their india site and got their authorised service centre as Accent service centre in trivandrum.but when i went there there was no such a centre and i phoned mi india complaint cell number and they insisted there was such a centre!
in desperation i gave it to a private mobile service shop, they opened it but could not do anything .then again i phoned their complaint cell no and they gave me a phone number and when i contacted through that number the person in that phone no told me that they have moved to another place and gave that address.
when i went there i found that their name was Ascent technologies not Accent technologies as it was mentioned in the Mi india site .And there was a lot of shouting and chaos at the centre.With misgivings I gave them my phone on 11 july 2015.The person at the centre said that as it was previously opened by another authenticated person before that i was devoid of warranty and i would have to pay and i agreed to that
But that was the last i saw of my phone in 2015 .After that i had to make numerous phone calls and visits to the centre from long distances but they didnt show me my phone at all to me.They would site this reason or that reason to evade me.They put the blame on Mi india
At last after a long battle they gave me my phone yesterday (24 march 2016)claiming they have serviced the phone .I checked the phone at the site and the mike worked and i was happy to run away from such people.But lo!when i came and tried to charge the phone at home, it did not work!
I am really frustrated with XIOMI and Mi india people.In the guise of cheap affordable technology these chinese compaies are poaching us and killing our economy too.I am mooting a consumer complaint and their service partners.
I am mooting a consumer complaint case against Mi india for not providing proper service and giving mental anguish.And a social media campaign against them too
my phone number is [protected]
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