Xiaomi India — Want refund of mi 3s prime

Address:	Paschim Medinipur, West Bengal, 140301
Website:	mobile.mi.com

Dear sir/mam,

My order no. [protected]

Mi invoice and service record copy attached for your reference..

This is to inform you that i have ordered ur handset mi 3s prime on[protected] and received on[protected], after open the handset i start using ur phone on the very first day i'm facing the problem of voice when i receive the call so i can't hear voice properly of other person problem who called me up, problem second every time i called my but sims signal lost and call get disconnect, problem third is my camera is having problems every time is use it was showing waring and phone goes hang and i have to reboot the phone, last problem is when i speak at that time the other person can't hear my voice on ear phones so there is so many problems on this phone. I am very much shocked to see the services and handset quality of mi redme really shameful..

After that i went to service centre's in mohali they have updated my software and said now you see but again the problems are same as per them the phone mother board is not working properly and they have also given me the job sheet for the same.

So kindly let me know what is the process as i called your customer care number so many times but is very difficult to reach or contact them it will take three days time to contact them and now tell me what to do as per mi service centre they said this replacement policy is only for 7 days so kindly let me know what to do ?

Thanks & regards,
Saurav bhasin
[protected]