Xiaomi India — warranty period charged the amount.

Address:

Chandigarh, Punjab, 160023

I, sukhvinder bir singh, r/o house no.1041, sector 23-b, chandigarh (Mobile no.[protected]), some points brought to your kind notice:-

1. I have purchased mi redmi mobile set on 21.9.2016 (Proof attached).

2. For the last three months, i found that sometime set is not charging.

3. I approached the authorized service centre at sco 2471-72, 1st floor, sector 22-c, chandigarh, on 3.8.2017 regarding sometimes mobile is not charged..

4. I shocked to see the position there, the authorized service centre charged the money from everyone. Everyone quarreled with them but they did not bother about it.

5. On my turn the service engineers checked the mobile set and demanded rs.525/- for removing the fault. I told him that the set is in under warrantee and i showed the bill. The service engineer said if you want to repair the set you have to pay rs.525/- otherwise rs.125/- will be charged as service charges. After my repeated requests he did not bother. Before handing over the set, he charged rs.525/-, i have obtained the bill from the service centre (Proof of paid bill attached).


6. Sir, this is an authorized service centre, its duty to solve the problem of the customers but the service centre is looting the people and clearly shows they are corrupted. How you accept this type of service centre, it will ruin your product in near future, if strict action will not take at this stage. This shows the reputation of the company. Sir, today the name of mi redmi (Xiaomi) is selling in the indian market, but the service centre is not caring of the customers, how you accept the firm to service your product who will harm you and your product. You really see the future of the mi redmi product in near future

7. You are requested to refund the amount immediately, failing which i will lodge a complaint against you and your service station and you will have to pay all expenses borne by me.

. I request you to please cancel its service contract and refund the amount within seven days, failing which i pull the door of the consumer forum for justice.

Thanking you,

Yours faithfully,

Sukhvinder bir singh
# 1041, sector 23-b, chandigarh
Mobile no.[protected]