Xiaomi India — Worst behavior and poor response from MI service center

Address:

No-5,1St Floor, Sri Perumal engineering, W Perumal Maistry St, opposite Canara Bank Atm,Madurai,Tamilnadu 625001

I have purchased MI XXQ02HM trimmer on 4th Dec 2021 through Flipkart. It is not working properly now and we have approached the Service center at Madurai, Tamilnadu. They didn't take our request formally and didn't give any proof for recording our service request. Morning (Aug 2nd) we reached the service center and handed over the trimmer with good condition. Same evening they called me and conveyed that the trimmer was not eligible for exchange.

I called customer care. They told "service center should give Job sheet number for proof". but I didn't get any such type of evidence from them. They are cheating customers. Also they told "You can escalate this to anyone. We will not worry". Really I am frustrated due to their poor service and handling customers as rough.

I forced customer care executive to raise complaint from their side on service center and got workorder no: WO:ISIN[protected]-116D. Today they called me and closed without any action on service center rude behavior and cheating us. I asked them " What action did you take on service center". but I didn't get response from customer care exec too and simply explaining about my trimmer status. they closed request without take any action. I have dropped mail to service.[protected]@xiaomi.com. But no response from them.