Xiaomi India — Worst Service From This Chinese Company

Address:

560068

This is my chat with Mi. Persson
Giridhar: Hi, my name is Giridhar. How may I help you?
Alok Verma: Hello giridhar
Giridhar: Hello Alok.
Alok Verma:[protected] is my complaint number
Giridhar: Please stay connected while I check the information.
Giridhar: Thank you for being online.
Giridhar: I understand that you want to know the status of your device which is given to service center.
Giridhar: I am sure you are looking forward to getting back the device and I will assist you with your query.
Giridhar: I had a check on this the team is working on the case escalated.
Giridhar: Please wait the team will call you back shortly with the updated status.
Giridhar: Would you like to know any further information from my end?
Giridhar: I hope I have answered your question.
Giridhar: Thank you for chatting with us. Have a great day ahead.
Giridhar: Request you to kindly end the chat if there are no further queries.
Giridhar: Kindly end the chat if there are no further queries. The chat will end if a response is not received in 1 minute.
Alok Verma: hello
Alok Verma: wait
Giridhar: Yes.
Giridhar: Please go ahead with your query?
Alok Verma: look
Alok Verma: on this saturday I am going to my native place and before that I want my phone back
Alok Verma: Its already more than 1 month that i m using my servant's mobie
Alok Verma: its very embarrassing for me
Giridhar: I understand I have intimate the team on this.
Giridhar: The team will call you back shortly and update the complete details for you.
Alok Verma: So tell me when I am going to reeive my phone
Giridhar: In regarding the team concerned team will call you back and inform the details.
Alok Verma: when they will call me after 24 hrs?
Giridhar: No, Alok.
Giridhar: I have communicated with the team.
Giridhar: The team would call you back shortly.
Giridhar: I have raised the request to call you back soon.
Alok Verma: shortly means?
Giridhar: By today.
Giridhar: You will get call back from the team
Giridhar: They will call you and intimate the details for you.
Giridhar: Would you like to know any further information from my end?
Giridhar: Are we connected?
Giridhar: We have not received a response for 120 seconds. Please type to indicate that we are still connected.
Alok Verma: yes
Giridhar: Please let me know if you need any help anymore on this?
Alok Verma: if you can help me only in this matter that would be a great help for me
Giridhar: Sure, Alok as assured.
Alok Verma: because since last 1 month i m listening these same stupid things
Giridhar: The team will call you back and give the resolution for your concern.
Alok Verma: mi person call me and just say that team is working on my issue is it a rocket science/
Alok Verma: that you all person are workiing on a small issue
Alok Verma: poor compnay
Alok Verma: bad response
Giridhar: Alok, I am here first line representative.
Alok Verma: must quit from india
Giridhar: I can help in asking the concerned team to help you.
Giridhar: I can make sure the team calls you.
Giridhar: Hope you understand.
Alok Verma: noo i dont
Giridhar: This is the best that I can help you with.
Giridhar: Is there anything else that I can help you with?
Alok Verma: if you people cant repair my phone than give me a replacement
Alok Verma: or give my time and money back
Giridhar: We have no authority to do the same.
Giridhar: Once the team calls you back.
Giridhar: You can ask your request.
Alok Verma: so for what you are authorised just to reply same word
Alok Verma: that are predefined from your team
Giridhar: I understand your frustration.
Giridhar: But I can only ask the concerned to call you back and provide the resolution.
Alok Verma: I am going to Consumer cell to file a case against Mi
Alok Verma: no matter how time they take
Giridhar: I am sorry for the same.
Giridhar: I would intimate the higher authorities on this.
Giridhar: To call and resolve your query.
Alok Verma: but surely i will get a great compensation
Alok Verma: than this Mi chinese company know that we Indians are great
Alok Verma: Proud to be an indian
Alok Verma: All this chat I am going to Post on Mi Facebook Page and every where on social media
Alok Verma: and also sending to Zee news
Giridhar: I am sorry.
Giridhar: I am given all the information consulting seniors on this.
Giridhar: this is the best that I can help you with.
Alok Verma: and one to CNBC Awaz paheredaar
Giridhar: Is there anything else that I can help you with?
Alok Verma: no
Giridhar: Thank you for chatting with us. Have a great day ahead.
Giridhar: Request you to kindly end the chat if there are no further queries.
Alok Verma: you end
Alok Verma: i will not
Giridhar: As instructed I am disconnecting the chat.Please get in touch with us if you need something. We are available between 9AM and 6PM on all days. You can chat with us or call us on[protected] between 9 am - 6 pm and also mail us at service.[protected]@xiaomi.com.
Giridhar has disconnected.