Xiaomi India — wrong product delivered and product not exchanged and further refused by your team reg

Dear team,

Same has ordered mobile redmi note 9 pro max glacier white via order no [protected] (Invoice attached). As soon as, i got the delivery, inside that trimmer was there but not mobile. Invoice walue was approx 18k and delivered material was 1.5k.

Immediately i contacted xiaomi customer care via online text and raised a complaint regarding the same. Complaint no is woin[protected] (Against wrong delivery of material).

Finally xiaomi send an email and refused to do the refund or replace the trimmer with order mobile. This is very bad and not acceptable.

Regards,
Vikash
[protected]/ [protected]