Xiaomi India — Xaiomi MI5- Mobile gets heated when used for more than 10 mins - Complaint no 1746169

Address:	Bangalore, Karnataka, 562106
Website:	www.mi.co.in/ www.rocketkommerce.com

I had purchased Xaiomi MI5 on 9th of May 2016 through MI directly from the website www.mi.com and was delivered by rocket kommerce llp. The mobile started getting heated very badly while charging and while being used for 5-10 mins continuously . I wrote a mail to the Xaiomi and got a response to visit the service centre for diagnosis. The service Centre guy told there is a motherboard issue after checking for 72 hours (Job sheet no: (JS[protected]) . Then I registered a complaint with the customer care and they told me it would be replaced with in 5 days (complaint id[protected] after this nobody turned up for pick up and i have been following up on a daily basis . Till date (2/6/2016) I have not got any resolution.

I request if my phone be replaced at the earliest or let my hard earned money be refunded on an immediate basis as i have lost trust in the company