Xiaomi India — Xiaomi india not replacing the defective mobile

Address:	Kolkata, West Bengal, 700029
Website:	www.mi.com/in

18-Dec-2015 - Purchased two Xiaomi Redme 2 Prime Mobile Online(Order no - [protected]) 21-Dec-2015 - 2 Mobiles were delivered and one was found to be defective.(Touch panel not working properly) 22-Dec-2015 - Called Customer Support to inform the issue 24-Dec-2015 - As adviced by Customer Suppport took the defective phone to Authorized Service Center. Service Center checked the phone and confirmed that the phone needs to be replaced. They generated Jobsheet# ISH00617. Sent the scanned bill and jobsheet to Xiaomi India Customer Support. 25-Dec-2015 - Got a call from Xiaomi and they told that they are going to pick up the defective phone soon and once that phone reaches to their warehouse they will provide the new phone within 10-15 working days. 26-Dec-2015 till 08-Jan-2016 - No one came to pick up the phone. Called Customer Support who in turn told me that the phone to be picked up for replacement very soon. The phone is not picked up yet.They told me that Courier Company Guy came at my home and found no one - this is absolutely lie. I want a quick replacement for the phone as already 3 weeks have passed after I have purchased the phone. Xiaomi Support has stopped responding to my email. Regards, Saunak De Mobile -[protected]