Xiaomi India — Xiaomi - mi service centre

Address:	Mumbai City, Maharashtra, 400080
Website:	www.mi.com/in

My mi4 phone screen had some touchpad issue & sensor issue, it was not physically damaged. So on[protected], i took it to an authorised xiaomi service center in ghatkopar (W), mumbai as it was in warranty & near to residence.

Firstly they said that, i have to submit my phone for 2-3 days so that they can figure out what really is the problem with the device. I submitted the phone and got a receipt.

I went on the 3rd day and they said that the problem is with the screen itself some kind of hardware failure (Technically) and it will be replaced under warranty free of cost, but they said it will take at least 15 days for replacement as the part (Screen) need to be imported from xiamoi china as part was not available with them and they will call me when the part will arrive.

After two weeks i went there and they told me that it will take 2-3 more weeks because xiaomi is not sending screen to service center. Then i was busy in my day to day work so i went back after 12-15 days, but again they said the same that the part has not still arrived yet. I asked them why is it taking so much time, what is the issue, its almost 1 month, they were giving a list of excuses, the company is not sending it, we cant do anything and all etc.. And the same that they will call me when the part will arrive.

In last one month i had called xiaomi customer care for atleast 10-15 times and and they always say that their representative will contact me within 48 hours. Till today, no one from xiaomi contacted me & still company is not giving me replacement, no update from either service center or mi customer call centre. They are just saying u will get it soon, no one is responding properly. After passing more then one month still company is not answerable.

Now its almost 2 month i. E[protected], i went out of town for few days so i haven't been there and still i haven't received any calls or anything. So today, i called them once again but as usual i got the same reply.

Its been 2 months now, but still i have not received my mi4 phone & still company is not answerable. Do they even care about their customers? Its pathetic & shameful that i chose this product, it has been my worse experience in my 54 year life cycle.

Kindly look into this matter & resolve my issue asap.

My mi service centre's jobsheet no is - wxin[protected] & my complaint number for customer service centre is 1935253.