Xiaomi India — xiaomi Mi3 headphone jack is not working after screen replacement

Address:

Hyderabad, Andhra Pradesh

Here is the problem descritption and sequence of incidents with customer support: -Xiaomi-Mi3 touch screen was replaced @ iVel technologies, Hyderabad. -After service, mobile headphone jack is not working.-iVel tech. did not considered as they were not associated with Xiaomi now. -After calling Service/Customer support, Ms/Mrs Amrutha(Floor/Team lead) assured to call back with a resolution/update within 24 hours. -Nobody called back even after 3days and when I call the Support, Mr. Mitesh(Floor/Team lead) assured to call back with a resolution/update within 48 hours. -Nobody called back even after 4days and when I call again, Mr. Mitesh was asking to extend the resolution time to more 24 hours. -When I asked for any kind of Aknowledgement for my call/issue, I didn't get any proper response. -After 5days from my last call, I got a response from Mr. Sandesh (Floor/Team lead) and was advised to wait for the proper resolution with in 48 hours from today.Thanks much for the support and looking for a resolution ASAP.