Xiaomi India — Xiaomi redmi 3s

Address: Solan, Himachal Pradesh, 173212

Hi,
I bought my xiaomi redmi 3s from mi official site but the product hanged and when i tried switching it off it went to bootloop. i've complained about it but i haven't received a reply from thr customer care my order id is [protected].
My complaint no. is[protected]. i want refund or replacement as soon as possible. the customer service executive said that the phone will be taken back in 24 hours but no one have connected with me plz respond.
Thank you.