[Resolved]  Xiaomi mobile — Need replacement of brand new redmi note 3

Address:	Thane, Maharashtra, 421302
Website:	xiaomi-blr-prod.custhelp.com/app/chat/chat_landing

I have purchased a brand new redmi note 3 mobile dark grey 32 gb on[protected] at 11, 999 from tvs electronics, bhiwandi (thane) 421302
I was very much happy with the features and my new mobile. i was so amazed with the mobile that i started recommending this mobile to my friends and relatives.
However, on[protected] evening i was on the way to home and remove the phone from my pocket to make a call. i found the mobile was off. i was shocked for a moment as the mobile's battery was full just few minutes back. i tried to turn on the mobile but not succeed. when i reached home, i put the mobile on charging but no charging signal. i waited for some more time and tried to switch it on. it's been hours by now but all in vain.
I missed so many urgent calls and messages due to the brand new faulty mobile. next day i visited to thane's service center and asked for replacement of new mobile (i spent 11, 999). there was a girl at the counter who were not able to understand the situation and not helpful. she were trying to teach me rules and terms.
When i asked for the manager she replied the manager didn't come today. i asked for the number but she denied for the same and she gave the receipt of inspection. i also tried to email them and chat online but of no use. no reply from email nor the online advisor available.

I spent 11, 999 for the brand new mobile and all of sudden within few days (now even a month) the mobile got faulty. i do not need the mobile to be repaired after so many days. i just need a replacement mobile as i have already paid for the product and service. it's pathetic product and service. not value for the money.

Regards,
Faisal ansari - [protected]