[Resolved]  Xiaomi — mobile phone not delivered and when order cancelled no refund received

Address:

Andrew Telecommunications India Pvt ltd. Verna industrial estate. Verna Goa, 403722

I had order redmi note 7 pro phone thru the mi store on 7th August 2019 along with full payment. They never called me nor delivered the phone. When I asked for a refund they promises that the moment phone reaches their warehouse, refund will be initiated. It's been 25 days from the date of complain for refund. I am still struggling to get the money. Pathetic service offer by mi. Useless people, least customer satisfaction. When enquired today they are saying you shouldn't chat with the customer care. As per records you spoke to us on 22nd August 2019. I didn't expect just disgusting behaviour from this company. I am still waiting for the refund for another day. The next step will be going to the consumer court for justice.